Frequently Asked Questions

ef77 strictly enforces an adults-only policy. You must be at least 18 years of age — or the higher minimum age required by the applicable operator licence jurisdiction, whichever is greater — to register and use the platform. Age verification is conducted as part of the KYC process, which may require submission of your CNIC or passport. Accounts found to belong to underage users are closed immediately and any deposits are returned.

Know Your Customer (KYC) verification at ef77 typically requires proof of identity and proof of address. For Pakistani users, the most common documents accepted are a valid Computerised National Identity Card (CNIC) or a passport. You may also be asked to complete a liveness check or selfie verification to confirm the document belongs to you. Documents must be submitted through the secure HTTPS verification portal within your account — never share sensitive documents via chat or email.

No. ef77 operates a strict one-account-per-person policy. Registering multiple accounts — whether under the same or different names, email addresses or payment methods — is a breach of the Terms & Conditions. ef77 uses automated systems to detect duplicate accounts. Where multiple accounts are identified, all accounts may be closed and associated balances and winnings forfeited. If you have forgotten your login details, contact support to recover your existing account rather than registering a new one.

The payment methods currently available on ef77 are displayed in the Cashier section of your account at the time of deposit — these can change, so always check there for the most up-to-date list. Pakistani users may find references to payment services such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah familiar as local payment options. Please note these are contextual references only and do not confirm availability, endorsement or affiliation with those institutions.

Yes. ef77 is built with Pakistani users in mind and displays account balances, deposit amounts, bet stakes and winnings in Pakistani Rupees (PKR / Rs). This means you always have a clear, local-currency view of your funds — no mental conversion required. Minimum and maximum deposit and withdrawal amounts are also shown in PKR within the Cashier section of your account.

Withdrawal processing times at ef77 depend on the payment method selected and the status of your KYC verification. Before any withdrawal is released, ef77 must confirm your KYC is complete and that all applicable wagering requirements have been met. The internal review process is typically handled within a reasonable timeframe after the request is submitted. Exact processing durations are not guaranteed and may vary. For the most current timeline information, contact our 24/7 support team.

There are several reasons a withdrawal may be placed on hold or declined. The most common include: KYC documents not yet verified or outstanding documents required; active bonus wagering requirements that have not yet been completed; the withdrawal destination account name not matching your ef77 account name; or an account security review triggered by unusual activity. If your withdrawal is on hold, contact support through Live Chat for a clear explanation and to resolve the issue as quickly as possible.

No. ef77's Terms & Conditions strictly prohibit deposits from third-party accounts. All funds deposited must originate from a payment account or method registered in your own name. This rule exists to protect users and to comply with anti-money laundering (AML) requirements. Deposits identified as coming from third-party accounts may be reversed, and the account may be flagged for review. Withdrawals can only be processed to an account held in the same name as your ef77 account.

Yes. Cricket is one of the primary sports markets on ef77 and reflects the passion for the game across Pakistan — from Karachi and Lahore to Rawalpindi and Peshawar. The platform covers major competitions including Pakistan Super League (PSL) matches, ICC events, T20 internationals and bilateral series. A range of bet types is available, from match-winner and top batsman to in-play live betting options. Please note ef77 does not claim any affiliation with or endorsement from the PSL, ICC or any cricket body.

Beyond cricket, ef77 offers betting markets on a wide range of sports. Football — including international leagues and tournaments — is a popular option for Pakistani users. UFC and combat sports markets are available for major events. Other sports covered include tennis, basketball, volleyball and more. Market availability can vary by season and event schedule. The Sports section of the platform displays all currently available markets and upcoming events.

ef77's live casino section features real-time games streamed from professional studio environments, hosted by live dealers. Game options typically include baccarat, roulette, blackjack and other table games. You place wagers in PKR and the outcome is determined by the live play of physical game elements — cards, a roulette wheel — visible in real time on your screen. Live casino games are available on both mobile and desktop. As with all casino games, outcomes cannot be predicted and the house maintains a mathematical edge.

Slot games and other digital casino games on ef77 are provided by third-party game studios. Their outcomes are generated by certified Random Number Generators (RNGs), which produce statistically independent results on every spin. Published Return to Player (RTP) percentages are theoretical figures calculated over millions of rounds — they describe long-run average behaviour, not guaranteed results for any individual session. No spin is influenced by a previous spin. Certified RNGs are audited by independent testing laboratories on behalf of the game studios.

In the event that a cricket match — such as a PSL fixture or an ICC tournament game — or any other sports event is cancelled, abandoned or postponed, the settlement of affected bets follows ef77's sport-specific betting rules. In most cases, bets on a cancelled or abandoned event are voided and stakes are returned to your account balance. The specific outcome depends on the type of bet placed and the applicable market rules. For clarity on a specific event, check the betting rules section or contact support.

A wagering requirement — sometimes called a rollover — is the total value of bets you must place before bonus funds or associated winnings can be withdrawn. For example, if you receive a PKR 2,000 bonus with a 30x wagering requirement, you need to place PKR 60,000 in qualifying bets before the bonus converts to withdrawable cash. Different games contribute different percentages towards the total — slots typically count 100% while table games may contribute less. Always check the specific promotion terms for the applicable wagering requirement before claiming a bonus.

Not immediately. Bonus funds must complete the full wagering requirement specified in the promotion terms before any associated winnings become withdrawable. Your real-money balance can still be withdrawn at any time, subject to KYC completion and the standard withdrawal conditions. Some promotions also apply a maximum withdrawal cap to bonus-derived winnings. ef77 recommends reading each promotion's individual terms carefully before opting in, so there are no surprises when it comes to cashing out.

Most ef77 promotions are available to eligible registered users who meet the qualifying criteria specified in each offer's terms. Some promotions are restricted by account age, previous bonus history or deposit activity. Bonus offers are also limited to one per household, IP address, device and payment method unless stated otherwise. Users who have self-excluded or are under a cooling-off period are not eligible to receive or use promotional offers during that period. Check the Promotions section in your account for currently available offers.

ef77 provides a range of responsible gambling tools accessible directly from your account settings or via our 24/7 Live Chat support team. You can set daily, weekly or monthly deposit limits and loss limits in PKR, activate session time reminders and request cooling-off periods of 24 hours to 30 days or more. For self-exclusion — a temporary or permanent restriction from the platform — contact our support team directly. All self-exclusion requests are processed immediately, at any time of day. There is no waiting period and no requirement to explain your reasons.

ef77 is an international platform that is not licensed or authorised by the Government of Pakistan, the PTA, the State Bank of Pakistan or any Pakistani provincial authority. Pakistan's Prevention of Gambling Act, 1977, restricts gambling activities. ef77 cannot provide legal advice, and the legality of accessing online gambling platforms varies by individual circumstance. Pakistani users access ef77 at their own initiative and are personally responsible for understanding and complying with the laws applicable to them in their location. This answer is not legal advice.

ef77 uses 256-bit SSL/TLS encryption to protect all data transmitted between your device and the platform. Personal data — including KYC documents and financial transaction records — is handled in accordance with our Privacy Policy and is accessible only to authorised personnel and approved third-party processors under strict contractual safeguards. ef77 does not sell your personal data. We recommend enabling two-factor authentication (2FA) on your account for additional login security. Full details are available in our Privacy Policy page.